Privacy Policy

1. Information We Collect

When you visit our website or use our services, we may collect personal information such as your name, email address, phone number, and company name when you submit our contact form or book a strategy call through Calendly. If you choose the AI voice consultation, the service processes the audio and conversation content needed to respond and may prepare a concise consultation summary in your browser.

2. How We Use Your Information

We use the information we collect to respond to your inquiries, provide CRM consulting services, send relevant communications about our services, and improve our website experience. We do not sell your personal information to third parties.

3. Cookies

Our website uses essential browser storage for website functionality. Optional analytics load only after you select Accept in the cookie banner. You can select Decline to keep optional analytics disabled.

4. Third-Party Services

We use Calendly for appointment scheduling, OpenAI for the optional AI voice consultation, Google Analytics for aggregate website measurement, and Microsoft Clarity for consented session recordings, heatmaps, and interaction diagnostics. Clarity is configured to receive operational event names rather than contact-form values or consultation content. These third-party services have their own privacy policies governing their processing of information.

5. AI Voice Consultation

The AI voice consultation starts only after you check the consent box and click the start button. Live audio and conversation content are sent to OpenAI to provide the service and may be used by OpenAI to improve its services under the data-sharing setting disclosed in the voice panel. Do not provide passwords, payment information, confidential business information, private customer records, health information, or other sensitive data. Emergent Logic does not intentionally store the audio or a full transcript. A concise structured summary may be held temporarily in your browser session and transferred to the contact form; it is sent to Emergent Logic only if you choose to submit that form. You can review OpenAI's privacy practices in its Privacy Policy.

6. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction.

7. Your Rights

You have the right to access, correct, or delete your personal information. You may also withdraw consent for communications at any time. To exercise these rights, contact us at info@emergent-logic.ca.

8. Contact Us

If you have questions about this Privacy Policy, please contact us at info@emergent-logic.ca.